summer internship project on tata motors ltd. - 4224 Words

A SUMMER INTERNSHIP PROJECT REPORT On â€Å"Customer satisfaction regarding TATA MOTORS† (VAPI) Submitted in The partial fulfillment of the Degree requirement towards the Masters in Business Administration INTRODUCTION About Customer Satisfaction Introduction of Automobile Industry Industry performance in 2008-09 History of Mahindra Mahindra Automotive Millstone, awards and accolades About Mahindra Bolero About Mahindra dealer CUSTOMER SATISFACTION Customer Satisfaction is the buzzword used by the business people for the success of organization in the present days. Due to the increases of heavy competition in every product –Line. It become difficult for the companies to retain the customers for longer time.†¦show more content†¦To provide suggestions, in improving the customer satisfaction and the company sales and Profitability To know the customer satisfaction towards the after sales service offers by Tata Motors. EMPLOYEE SATISFACTION To find that whether the employees are satisfied or not. To analyses the company‟s working environment. To check the Degree of satisfaction of employees. To find that they are satisfied with their job profile or not. To find that employees are working with their full capabilities or not. To help the management of the company to know about the actions to be taken to increase the level of satisfaction of the employees. RESEARCH METHODOLOGY Research Design Research Process Data collection Samples size Errors in the study Scope and the Limitation of the study Research Methodology A research process consists of stages or steps that guide the project from its conception through the final analysis, recommendations and ultimate actions. The research process provides a systematic, planned approach to the research project and ensures that all aspects of the research project are consistent with each other. Research studies evolve through a series of steps, each representing the answer to a key question. INTRODUCTION This chapter aims to understand the research methodology establishing a framework of evaluation and revaluation of primary and secondary research. TheShow MoreRelatedApplication for Graduate Program in Mechanical Enginnering for Standard University1211 Words   |  5 Pagesrace formula-student cars. I was actively involved in the programming and set-up of an ATmega16 microcontroller to transmit engine parameters from the car. This experience imbibed in me a spirit of team work. In summer 2010, I joined the Engineering Research Center of Tata Motors Ltd., Pune as a research intern. I worked in ____ team and designed a new hood hinge mechanism for an upcoming car model comprising a new motion path for the hood and a self-locking mechanism. I successfully tested theRead MoreTata Teleservices Ltd Internship Report13209 Words   |  53 PagesA SUMMER INTERNSHIP PROJECT REPORT ON A STUDY OF PROMOTION PRACTICE OF TTEB Prepared by:- Paghadar Sagar. PGP+MBA Stevens Business School Company Guide:- Mr. Chetan Gurjar Mobility Head Of (Gujarat) TATA Teleservices Ltd. College Guide:- Dr. Himani Joshi Acknowledgement:- In the realization of one’s objective man is not an independent identity. It is the combined efforts of the people from diverse circle. Keeping thisRead MoreA Project Report on Automobile Industry in India13848 Words   |  56 PagesA PROJECT REPORT ON â€Å"Analysis of automobile industry in Indian stock market† (With Special reference to Aditya Birla Money) Submitted to Utkal University for partial fulfilment of the requirement for the award of the degree of Master of Finance amp; Control SUBMITTED BY RABINDRA KUMAR DAS , MFC 3rd Semester, SESSION – 2010-12 UNDER THE GUIDANCE OF MR. SURJIT TRIPATHY MISS.SUKANYA NISITGANDHA BRANCH MANAGER, Read MoreSample Letter For A College Library Project3736 Words   |  15 Pagesidealistic channels and fresh dimensions in the completion of this project I take this opportunity to thank ASET(ECE) for giving me chance to do this project. I would also like to thanks MR.M.KUJUR whose guidance and care made the project successful. I would like to thank my college library, for having provided Various reference books and magazines related to my project. Lastly I would like like to express my sincere gratitude towards my project guide MR.RAJIV JAISWAL and thank each every person who directlyRead MoreThe Objectives Of The Study3802 Words   |  16 Pagesdone on a secondary data basis. My internship project was all about understanding the accounting procedures which has been carried down in the accounts department and hence I have used secondary data more than primary data. Data is the most significant part of the research. Whole work regarding data depends upon the data collection. During the period of summer training I have collected all relevant information about the company which helps in completing my project report. Chapter 2: COMPANY OVERVIEWRead MoreIpms Project Management21640 Words   |  87 PagesSUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN INTERNATIONAL BUSINESS Development and Deployment of Project Management Application and Management Information System For Public Works Department Uttarakhand AT MBA-IB (2006-2008) Roll No. : A1802006276 (E25) SUBMITTED BY: SACHIN GUPTA Mr. Satish K. Tiwari Project Leader, Tata Consultancy Services Limited, Lucknow. INDUSTRY GUIDE: FACULTY GUIDE: Prof. Ravi Prakash Assistant ProfessorRead MoreCorporate Social Responsibility And Business Ethics8391 Words   |  34 Pages CORPORATE SOCIAL RESPONSIBILITY AND BUSINESS ETHICS Final Project Report for Legal Aspects of Management Submitted To Prof. Dr. D.S. Sengar Professor, IIM Lucknow Submitted By Group 9 Abhinav Bansal, PGP31186 Chheda Adarsh Jayesh, PGP31199 Manideep Akarapu, PGP31213 Ritika Srivastava, PGP31226 Surbhi Aggarwal, PGP31239 â€Æ' Table of Contents Executive Summary 3 Acknowledgement 4 Business Ethics 5 Corporate Social Responsibilty 7 CSR Law 7 Crisis Management CSR 10 Read MoreHotel Industry4982 Words   |  20 PagesHISTORY EVOLUTION | 3 | 2 | GROWTH OF INDUSTRY | 4 | 3 | MAJOR MARKET PLAYERS | 5 | 4 | CATEGORY OF PLAYERS | 5 | 5 | ITDC HOTELS | 9 | 6 | HOTEL CORPORATION OF INDIA | 13 | 7 | ITC HOTEL LTD | 14 | 8 | INDIAN HOTEL COMPANY | 17 | 9 | THE OBEROI GROUP | 20 | 10 | HOTAL LEELA VENTURE LTD | 22 | 11 | HOTEL RADISSION AND RESORTS | 24 | 12 | SEGMENTATION PATTERN | 25 | 13 | DEMANT ANS SUPPLY SINERIO | 27 | 14 | SWOT ANALYSIS | 28 | INTRODUCTION India is a great tourist destinationRead MoreToyota Swot Analysis7337 Words   |  30 Pagesintroducing the first mass-produced hybrid car in 1997. Toyota, the pioneer of Japan’s automobile industry was established as an independent company in 1937. Since 1958 the company has been exporting and started to manufacturing abroad. In 1950 Toyota Motor Sales Company was established which merged into the Corporation in 1982. Managing a truck and four car companies and producing over 5.5 million vehicles per year, Toyota is today the largest automobile producer in the world. The two pillars of ToyotaRead MoreSustainability7193 Words   |  29 Pagesbut not at the cost of people or the planet. The business case for 3BL is crystal clear; it simply is a better model 1. From the above two cases suggest an outline for implementing a sustainable supply chain for a car manufacturer such as Tata Motors. Sustainable development is about integrating the economic, social and environmental aspects of everything we do. And this can be done by balancing short term wants with long term needs. Resource conservation and End of life Recycling (ELV) that